Behind any great product, there is a powerful customer success team. And this is who we are. JEDISUPPORT is a reliable SaaS support services provider with a stellar reputation and a strong professional background.
As a global customer support company for SaaS products, we can find the most effective solutions to improve metrics such as customer satisfaction, first call resolution, time to resolution among others. We believe that professional 24/7 support can turn any business from good to great. That’s why our outsourcing Jedis are ready to assist your customers at any time of day and night.
If you are looking for qualified agents, outsource to us, and you will get compelling customer support at the most reasonable price. Don’t let your customers wait for too long! Enhance your brand loyalty with SaaS sales outsourcing.
SaaS is a business model that requires round-the-clock customer support to ensure that the users get the most out of your product. JEDISUPPORT is ready to provide top-class SaaS support and turn leads to new subscribers.
Just imagine that hundreds of your clients are continually reaching out for assistance. The most considerable part of all requests is contributed to simple glitches and errors such as typical software user issues. In any case, our certified agents can help your customers solve all problems according to the instructions that you provide.
So here is how the support model for SaaS looks like:
a customer makes a request.
we promptly answer their questions.
Jedi also help them navigate your product to learn tips and tricks
happy customer leave positive feedback because of quick response.
you increase the loyalty of current customers and attract the new ones.
We will quickly integrate with Zendesk, Intercom, Salesforce Desk, Freshdesk, Zoho CRM and other CRM platforms and start serving your users right away. Once a customer receives a quick and effective resolution to their problem, you get a report that will help you analyze your customer activity and find out how to upgrade your product.
Coping with an increasing number of customers can seem overwhelming if you are not prepared to handle all their needs at once. But JEDISUPPORT has an effective solution! If you want to succeed in SaaS, outsourcing customer support to our company is what your business really need.
The main benefits of hiring our support agents are:
24/7 availability. Whether it’s a day or night, our friendly team of support specialists is ready to assist your customer right away.
Strong experience. For more than 12 years, we’ve been providing companies worldwide with proven customer support solutions customised to their needs.
Advanced technologies. Our SaaS support team uses the latest tools that allow us to reply to all users and find the best solutions as quickly as possible.
Full scalability. Outsourcing to JEDISUPPORT brings you fully scalable solutions that meet your budget.
Customer satisfaction. Our friendly agents know how to make your customers happy. We guarantee that no one will be left behind or unsatisfied.
Increased revenue. What leads to the growth of revenue? While both customer support and product-use experience are crucial, failing to take care of users can leave you with good software that no one is paying for.
Do you want to prepare for product launch beforehand? We recommend contacting our SaaS technical support at least a month before the release date. Generally, a few weeks is enough to gather a team specifically for your project. Our specialists will be ready to tackle any issues when they arise and take care of the users in the best possible way.
Our experts have a high qualification in various niches, but IT is their real passion. They can quickly analyze all the details of your product or services to provide sufficient support via phone, email or live chat.
With years of experience behind our back and dedicated team of competent agents, we can create a positive image of your brand by delivering high-level assistance at a cost-competitive price.
Great software time and effort to develop. But answering phone calls and replying to messages in a live chat can be quite challenging and take time away from improving the product. But instead of scrambling between development and customer support, you can opt for outsourcing.
JEDISUPPORT is one of the most reliable providers of outsourced customer support for small and medium-sized enterprises. We are also here to help you generate new leads. In cooperation with our customer care, your sales team can deeply discover user needs and build strong relationships by meeting their expectations.
As a leading company, we provide different pricing options with a monthly payment for any budget. After analyzing your business needs and preferences, we can make a favourable offer created specifically for you.
Everything is simple. You develop a product, we provide support, your customers are fully satisfied. Want to find out more about how our team can help you with SaaS customer support? Contact us today to get a free consultation.
We can solve problems
Increase Sales
Affordable telemarketing services: our outbound telemarketing prices will help you save costs and effectively raise your sales. Jedis can also work on targets or outcomes based engagement.
Quality:
Quality of engagement with customers increases acquisition and retention. Over years, we have proven again and again that the most important thing for the growing business is adaptability and highly-personal approach to each case. Jedis focus on delivering quality support to all your customers. You can segment customers by revenue or number of license or whichever way you wish.
Real professionals: our telesales outsourcing team can literally handle any call. They are skilled and trained to provide best B2B telemarketing services, B2B cold calling, and other related services at the professional level. Cold call companies and cold calling businesses often fail to connect each customer in the most efficient way, however, due to our approach and strategies, we are able to deliver individual support to each of your clients.
We are looking forward to many exciting projects with our new and existing partners!
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uk@jedisupport.com
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usa@jedisupport.com
India
india@jedisupport.com
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