Who Needs a Dedicated Agency and Why
What can a dedicated customer service team do:
- Provide omni-channel 24/7/365 customer support
- Make inbound and outbound calls
- Perform marketing activities
- Cross-sell and upsell
- Provide virtual assistance and many more
For small and medium-sized businesses, cooperation with a dedicated agency is a real opportunity to receive high-quality services at an affordable price. Large companies also face situations when dedicated customer support can boost business, especially when a new product or service was released and the amount of customer’s requests is increasing rapidly. Moreover, the larger the company, the more tangible are the perks of dedicated agent option. In this case, often the functions of the department are outsourced, and the company empowers a single specialist to deal with operational issues and coordinate the work on this function.
In general, the benefits of dedicated agency include:
- Reduction of funds for salaries
- Reduction of expenses for employees training
- Savings on office equipment and rental savings
- Full access to industry best practices, experience and knowledge
- 24/7 Availability of highly-qualified workforce
The Power of Dedicated Agents
Disturbed by the fact that sometimes reps let you down? We know how to deal with that!
At JEDISUPPORT we train our agents to think “out-of-the-box” and use product concept approach which lets the operator understand the purpose of the call. As a result, a rep can ad lib during the conversation which ultimately leads to a higher conversion and turns the panic-stricken caller into a dedicated customer.
We also believe a high-quality agent dedicated line must work as an integral mechanism as teamwork leads to better results and allows to solve complex customer problems. That’s why we encourage our operators to enhance their teamwork skills and be able to perform effectively as a part of agents dedicated line team.
For more than a decade we’ve been delivering customer support, telemarketing, B2B calling, content moderation, and other customer-related services to various businesses, and we will be pleased to share our best practices and experience with you.
We’ve established an improvement-driven approach, a philosophy of continuous strive for innovations which allows us to be proud each time we achieve mutual results.
Feel free to ask questions, and we will give professional answers.